Customer Refuses to Provide TIN / IC? Here's What You Should Do

How to Issue an Invoice When the Customer Does Not Provide a TIN?

1. Determine the Customer Type

- For business entities: Request their TIN again. If using SQL Accounting Software, you can search for the customer’s TIN instantly.

- For individual consumers: Proceed to Step 2.

2. Use a Designated GENERAL TIN

If the customer does not provide a TIN, use the appropriate GENERAL TIN for e-invoicing:

- EI00000000010 – General Public (For ordinary public transactions)

- EI00000000020 – Foreign Buyer (If only a passport, MyPR, or MyKAS is provided)

- EI00000000030 – Foreign Supplier (For transactions with overseas suppliers)

- EI00000000040 – Government (For government agency transactions)

3. What is GENERAL TIN?

In Malaysia’s E-Invoice system, GENERAL TIN is a key tax identification number used to distinguish different transaction entities when the customer does not provide a TIN.

EI00000000010 – Local Customer
- Used when a local customer only provides MyKad or MyTentera.
- Applied as the buyer’s or supplier’s TIN for aggregated or self-issued e-invoices.
EI00000000020 – Foreign Customer
- Used when a foreign customer only provides a passport number, MyPR, or MyKAS number.
- Can replace the customer’s TIN if unavailable.
EI00000000030 – Foreign Supplier
- Used as the TIN for transactions with foreign suppliers in self-issued e-invoices.
EI00000000040 – Government Agency
- Used when transacting with government agencies.

Choose the appropriate GENERAL TIN for a smoother E-Invoice process!