Customer Refuses to Provide TIN / IC? Here's What You Should Do | E Stream MSC

How to Issue an Invoice When the Customer Does Not Provide a TIN?

1. Determine the Customer Type

    • For business entities: Request their TIN again. If using SQL Accounting Software, you can search for the customer’s TIN instantly.

    • For individual consumers: Proceed to Step 2.

2. Use a Designated GENERAL TIN

If the customer does not provide a TIN, use the appropriate GENERAL TIN for e-invoicing:

    • EI00000000010 – General Public (For ordinary public transactions)

    • EI00000000020 – Foreign Buyer (If only a passport, MyPR, or MyKAS is provided)

    • EI00000000030 – Foreign Supplier (For transactions with overseas suppliers)

    • EI00000000040 – Government (For government agency transactions)

3. What is GENERAL TIN?

In Malaysia’s E-Invoice system, GENERAL TIN is a key tax identification number used to distinguish different transaction entities when the customer does not provide a TIN.

  1. EI00000000010 – Local Customer

    • Used when a local customer only provides MyKad or MyTentera.

    • Applied as the buyer’s or supplier’s TIN for aggregated or self-issued e-invoices.

  2. EI00000000020 – Foreign Customer

    • Used when a foreign customer only provides a passport number, MyPR, or MyKAS number.

    • Can replace the customer’s TIN if unavailable.

  3. EI00000000030 – Foreign Supplier

    • Used as the TIN for transactions with foreign suppliers in self-issued e-invoices.

  4. EI00000000040 – Government Agency

    • Used when transacting with government agencies.

Choose the appropriate GENERAL TIN for a smoother E-Invoice process!

4. Apply the GENERAL TIN in the System

    • In SQL Accounting Software, go to Maintain Customer > TIN and select the appropriate GENERAL TIN.

    • Ensure correct classification to avoid tax compliance issues.

5. Explain the Importance of TIN to Customers

    • TIN is a mandatory requirement in Malaysia’s E-Invoice system.

    • Remind customers to provide their TIN to avoid future tax compliance issues.

Share This Page
Related Posts
Batch Submission & Sending of E-Invoice: 10 Easy Steps to Set Up & Use
E-Invoice
Batch submission of electronic invoices means generating multiple electronic invoices at one time and uploading them to a designated platform or syste...
Breaking Down Consolidated E-Invoice in 5 Minutes
E-Invoice
Effortless invoicing—buyers generate invoices for suppliers, ensuring accuracy and compliance.
Customer Refuses to Provide TIN / IC? Here's What You Should Do
E-Invoice
In Malaysia’s E-Invoice system, all taxpayers must have a TIN. However, if a customer refuses or fails to provide their TIN, you can handle the situ...
Disbursement or Reimbursement? Stop Getting Confused
E-Invoice
Disbursement? Reimbursement? What are those? How to identify them? What are their differences? Find out in this guide!
Discovering the Real Difference between SQL Cloud and SQL Desktop
E-Invoice
In the fast-changing world of business, where accuracy and efficiency play a crucial role, having the right accounting system is no longer a luxury bu...
E-Invoice for Imports: A Comprehensive Guide in 5 Minutes
E-Invoice
How should E-Invoice be submitted for Imported Goods & Services? Who should submit the E-Invoice? Learn more in this guide!

STEP 1: Scan QR Code to pay

SQL

STEP 2: Click here to email payment info

SQL Account & SQL Payroll - Number 1 Accounting Software
We are the Number 1 accounting software in South East Asia use by more than 320,000 companies!
Overview
👋 Hi! Tap to send an enquiry

Contact Us

    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.